Last updated: January 2026
These Terms & Conditions apply to all bookings, purchases, hires, and services provided by Bubs2Bratz, including online, phone, and in-store transactions.
By placing a booking or purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Bubs2Bratz complies with the Australian Consumer Law (ACL).
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies available to consumers under the ACL.
Where goods or services fail to meet ACL guarantees, appropriate remedies will be provided as required by law.
All bookings (including hire, installation, detailing, and other services) must be paid in full at the time of booking unless otherwise agreed in writing.
A booking is not confirmed until payment has been received and a confirmation email has been issued.
Fees paid secure availability, equipment allocation, and operational resources required to provide the service.
Bubs2Bratz provides, but is not limited to:
Baby and child equipment hire
Accredited child restraint installation (where available)
Car seat and capsule detailing and cleaning services
Loan equipment (where applicable and available)
Service availability is subject to staffing, operational capacity, equipment availability, and demand.
Refunds are not provided for change of mind purchases or bookings where goods or services have been correctly supplied or remain able to be supplied as agreed.
A change of mind includes, but is not limited to:
No longer requiring the item or service
Incorrect selection at the time of booking
Scheduling or timeframe issues
Failure to understand service requirements after booking
Personal circumstances changing after confirmation
This policy applies to all services, hire bookings, and retail purchases unless otherwise required under Australian Consumer Law.
Car seat detailing requires the restraint to be left in-store for approximately 24–36 hours.
This timeframe allows for thorough cleaning, sanitisation, inspection, and complete drying of all components, which is necessary to maintain the safety, hygiene, and integrity of the restraint.
Timeframes are estimates only and may vary depending on the condition of the seat and operational requirements.
Customers must remove all personal items prior to drop-off. Bubs2Bratz is not responsible for personal items left in the seat.
Loan car seats may be offered as an additional service and are subject to availability and suitability.
All hire items remain the property of Bubs2Bratz at all times.
Hire items must be returned by the agreed return date, clean, complete, and in the same condition as supplied.
Customers requesting an extension of hire must receive written approval from Bubs2Bratz prior to the original return date.
Extension fees are calculated separately and must be paid upfront before the extension period commences unless otherwise agreed in writing.
Extension rates may be discounted at the discretion of Bubs2Bratz, recognising that the item remains with the existing customer and may require reduced cleaning, administration, and preparation compared with a new hire.
Late returns without an approved extension will incur hire fees of $10 per day per item, or the replacement value of the item (whichever is less).
Items returned incomplete, excessively dirty, damaged, lost, or not returned may incur additional charges up to the full replacement cost.
The hirer is responsible for all hired items for the entire duration of the hire period.
Any car seat or capsule involved in a motor vehicle accident, regardless of severity or fault, must not be reused and will be deemed unsafe.
Any car seat or capsule that is stolen, including from a vehicle or accommodation, remains the responsibility of the hirer.
In the event of accident, theft, or loss, the hirer will be responsible for the full replacement cost of the item, including accessories.
It is the hirer’s responsibility to seek reimbursement through their own insurance where applicable.
Hire items remain the property of Bubs2Bratz and must be returned by the agreed return date unless an extension has been approved in writing and paid for in accordance with these Terms & Conditions.
Where a hire item has not been returned, and the customer has failed to make contact or arrange payment within 7 days of the due return date, Bubs2Bratz reserves the right to report the matter to the Queensland Police Service (QPS) as unreturned property and may take further action to recover the equipment and any associated costs.
Customers acknowledge that retaining hired property without authorisation, payment, or agreement to return the item may constitute an offence under applicable Queensland legislation, including offences relating to stealing or unlawful retention of property under the Criminal Code Act 1899 (Qld).
Bubs2Bratz will make reasonable attempts to contact customers and resolve overdue hire matters prior to escalating the matter. However, failure to respond, make payment, or return hire items within the required timeframe may result in the matter being referred to QPS without further notice.
The customer remains responsible for any outstanding hire fees, replacement costs, recovery costs, or other reasonable expenses incurred as a result of unreturned hire equipment.
Items are supplied clean and must be returned clean and free from food, dirt, sand, smoke, and dairy residue.
Cleaning fees apply:
General cleaning: $25
Smoke exposure: $50
Smoking is strictly prohibited in vehicles using Bubs2Bratz child restraints.
Where car seats or capsules are hired from Bubs2Bratz, installation is offered as a complimentary service only.
Complimentary installation is not guaranteed and is subject to staff availability, operational requirements, and booking capacity at the time of collection.
There may be periods where installation services are unavailable. In these circumstances, the customer must self-install the restraint in accordance with the manufacturer’s instructions.
The unavailability of complimentary installation does not constitute a failure to supply the hire item or service.
No refund, partial refund, or credit will be provided where complimentary installation is unavailable.
Nothing in this clause limits any rights under Australian Consumer Law.
Accredited installation of customer-owned car seats is offered as a paid service.
Pricing and availability are outlined on our website and are subject to booking confirmation.
Additional accessories (such as extension seatbelts) may be required and are charged separately.
All cancellations must be made in writing.
Unless otherwise stated:
Cancellation with 48 hours or less notice: No refund
Cancellation more than 48 hours and up to 7 days prior: 50% refund
Cancellation more than 7 days prior: $25 cancellation fee per item or service
Fees paid to secure availability are non-refundable.
During peak travel periods, a 50% cancellation fee applies regardless of the amount of notice provided.
Peak travel periods include, but are not limited to:
Easter
Christmas and New Year period
Long weekends
School holidays
Major local or regional events
Any other period identified by Bubs2Bratz as high demand
This reflects increased demand, staffing requirements, and reduced ability to rebook cancelled services or hire items.
Sale and clearance items are not eligible for return, refund, exchange, or store credit unless required under Australian Consumer Law.
Change of mind purchases are not eligible for a refund. Store credit may be offered at the discretion of Bubs2Bratz.
Occasional wear items, including but not limited to announcement shirts, announcement onesies, milestone clothing, personalised items, and other special occasion garments, are considered final sale items.
Due to the nature of these products, these items are not eligible for return, refund, exchange, or store credit for change of mind, incorrect size selection, or failure to use the item.
Customers are responsible for selecting the correct size, style, and item prior to purchase.
Where an item is faulty or does not meet Australian Consumer Law guarantees, appropriate remedies will be provided as required by law.
Faulty items may be exchanged or credited where a replacement is unavailable, in accordance with Australian Consumer Law.
A $50 non-refundable deposit per capsule is required to secure the booking.
Cancellation terms:
7 days or less notice: No refund
7–14 days notice: 50% refund (excluding deposit)
More than 14 days notice: $50 cancellation fee per capsule
Any additional items included in the same booking are subject to standard cancellation terms.
Where a customer has hired a capsule and wishes to change to a different capsule or a rear-facing car seat during the hire period, Bubs2Bratz may accommodate this request subject to equipment availability.
A $50 changeover fee applies for any mid-hire change.
This fee covers the additional administration, equipment preparation, cleaning, safety checks, and reallocation of equipment required to complete the change.
Changes are not confirmed until approved by Bubs2Bratz and any applicable fees have been paid.
Changing equipment during a hire period does not extend the original hire period or alter any existing hire obligations unless agreed in writing.
Delivery and collection fees apply as advertised.
Deliveries operate Monday to Saturday only unless otherwise agreed. Additional fees may apply for out-of-hours services.
Customers are responsible for ensuring reasonable access at delivery and collection locations.
By booking with Bubs2Bratz, the customer acknowledges that:
Staff time, equipment, and capacity are allocated at confirmation
Late cancellations, changes, or delays may prevent rebooking of service times or hire items
Bubs2Bratz may, at its discretion, offer alternative solutions or goodwill gestures, including loan items or rescheduling.
Such gestures do not constitute an admission of fault or create an entitlement to a refund or ongoing arrangement.
By completing a booking or purchase with Bubs2Bratz, the customer confirms acceptance of these Terms & Conditions.
We’re taking a well-deserved break over the Christmas period, which means our trading hours will be temporarily reduced. While we aim to remain open outside the gazetted public holidays, our operating hours will be adjusted and confirmed soon.
Please note: Any purchases made between December 24th and January 6th will be shipped on January 7th.
🎁 Hiring Items Over Christmas & New Year
If you need to hire items for the Christmas/New Year period, please arrange collection ON or BEFORE December 23rd.
We will NOT be open on Christmas Eve, December 24th.
Items CAN be hired during this period, however please note:
No car seat installations will be available from December 24th – January 6th
No deliveries will be available during this time
👶 Expecting in January or February?
If you require a child restraint installation, please book ahead so we can accommodate you early in the new year.
If you’re hiring a capsule or other pregnancy, breastfeeding, or newborn essentials, please arrange collection on or before December 23rd.
✈️ Travelling to Townsville?
If you need hire items for your stay – or if you live locally and want to hire essentials for visiting family or friends – please ensure all collections are organised prior to 5pm December 23rd.
